SmokeyJoes.biz would advise that you keep a copy of these terms and conditions for future reference. These terms and conditions apply to all transactions on this website so please read them carefully. If you have any questions regarding these terms and conditions please contact me via the email link on this website and I personally will get back to you.

These terms and conditions apply to the use of this website and by accessing this website and placing an order you are agreeing to the terms and conditions set out below.

The contract between us

Any contract for purchases made through this website will be with S&J Midlands LLP (SmokeyJoes.biz), SmokeyJoes.biz must receive payment of the whole of the price for the goods that you order before your order can be accepted, and shipped and the contract formed.

Once your payment has been received in full then SmokeyJoes.biz will begin to process your order. SmokeyJoes.biz acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract. SmokeyJoes.biz is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website.

General terms

These terms and conditions and all transactions relating to this website are set by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

These terms and conditions only cover the SmokeyJoes.biz website. Any other websites are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

Please note we advise that all returns are sent back well packaged, using a recordable or trackable service.  We cannot be held responsible for any returned goods that do not arrive.

SECURE ORDERING & PAYMENT OPTIONS

SmokeyJoes.biz accepts payment by PayPal. All product prices and delivery charges are shown in UK pounds sterling. Your bank will take care of any currency conversion that may be needed.

Compensation for lost items & damages in transit

Compensation for loss will not be considered for an item that Royal Mail or a courier service has not delivered or attempted to deliver until after 15 working days. After 15 working days we can offer a refund or replacement of any lost items. SmokeyJoes.biz will not be responsible for any damages to your order whilst in transit.

Postage is £3.65 unless you spend £20.00 or more at SmokeyJoes.biz £20.00 or more gets you free delivery on any item/package over that amount packages will be sent by 1st class Royal Mail. All orders will be processed and sent out as soon as possible, most of these within 24 hours of purchase if not that day.

PLEASE NOTE THAT WE DO NOT STORE ANY FORM OF PAYMENT / CREDIT OR DEBIT CARD DETAILS ON OUR SYSTEMS.

CANCELLATIONS, RETURNS & EXCHANGES

Applies to Goods and/or Services ordered online or over the phone only

Consumers ordering Goods or Services at a distance (such as via telephone or online) have certain cancellation rights under the Consumer Protection (Distance Selling) Regulations 2013.

Your right to cancel

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Your right to a refund

You will get a refund within 14 days of Smokeyjoes.biz receiving the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is sooner.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

Refunding the cost of delivery

We will refund the basic delivery cost of getting the goods to you in the first place, so if you opted for enhanced service eg guaranteed next day, we will only refund the basic cost.

Exemptions

There are some circumstances where the Consumer Contracts Regulations won’t give you a right to cancel.

If the seal on the wrapping and or authenticity manufacturer seal (they also include goods with a seal for health protection and hygiene reasons) has been broken.

You may cancel any order for Goods other than products sealed for hygiene reasons at any time within 14 working days from the day after receiving your Goods without liability to us.

A working day is any day except Saturday, Sunday and UK public holidays.

You may cancel your order by emailing payments@smokeyjoes.biz

If you cancel an order for Goods, they must be returned to us within a reasonable period, complete (with any accessories, leads or other items provided with the Goods) and undamaged, with proof of purchase. If you fail to return the Goods in this manner, we may charge you the costs we incur in recovering the Goods from you (which may be substantial) or the stand-alone retail value of any missing or damaged items.

Unless collection of the Goods has been arranged, you must return the Goods by sending them to

S&J Enterprises Ltd
Unit 5 Hadrians Way,
Rugby,
Warwickshire,
CV21 1ST

in some cases at your cost.

It is your responsibility to ensure that the Goods are received by us and we recommend using Special Delivery or Signed For services where appropriate.

Where we have agreed to collect the Goods from you, you must ensure that they are available for collection at the time arranged.

You shall be under a duty to take reasonable care of the Goods until received or collected by us and it is your responsibility to ensure that the Goods are not damaged whilst in transit using transport arranged by you.

You are entitled to examine any Goods ordered as you would in a shop. However, if you use the Goods, you may lose your right to cancel your purchase. A number of our products are sealed due to hygiene reasons, these are excluded from the right to cancel where seals have been broken. We reserve the right to charge you for the value of any Goods returned which have been used or damaged whilst in your possession, up to the full cost price of the Goods.

If you cancel your order in accordance with the provisions we will refund any sums paid by you in relation to your order (less our costs if we have to recover any Goods from you under Clause 4.4.7) within 30 days.

Faulty Products

If the products are faulty we will exchange or refund them. We would ask for prompt notification of any issues, should they arise. Any costs incurred sending the goods back to us will be refunded, as long as your goods test faulty.

Complaints Handling

There may well be occasions when you are unhappy with the service that we provided to you. In these cases, we will endeavour to be fair and efficient in handling any complaint you should have and to process your complaint confidentially.

If you have a complaint, please send us a letter to this address:

S&J Enterprises Ltd
Unit 5 Hadrians Way,
Rugby,
Warwickshire,
CV21 1ST

or email us and direct it to this address payments@smokeyjoes.biz. Alternatively you can use our contact form which can be found here https://www.smokeyjoes.biz/contact/.

We will endeavour to give you an answer as soon as possible and will provide you with a likely timescale for resolving the dispute. We welcome any suggestions you may have in relation to how this system may be improved.

Online dispute resolution (ODR)

If you feel you have been unable to resolve an issue you may have with www.smokeyjoes.biz (S & J Midlands LLP) you can obtain further help by using the following link:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

Contact Us

Have a question about your purchase or experience using our site? Use this form to contact us, and we'll be back to you as soon as possible.

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