Covid-19 post Lockdown announcement – We’re open!
WELCOME BACK! We’ve missed you!
Following the Government Covid-19 announcement regarding the 4-week lockdown, the SmokeyJoes store is now open again as of 2nd December 2020 until further notice.
We’re excited to welcome you back into the Smokeyjoes store, but the safety of our customers and employees is our utmost importance. In order to maintain maximum safety, we have implemented the following procedures when you shop in store.
- Only one customer allowed in the shop at any given time. (If you are shopping with a young child, they are more than welcome to accompany you in store)
- A mask must be worn at all times. If you don’t have your mask, you will not be allowed in the premises.
- Please use contactless payments where possible
- We will be sanitising stations, payment and point of contact areas regularly.
- If possible, please do not touch the items within the shop. Please ask a member of staff should you wish to take a closer look at any of our e-liquids, devices, tanks or accessories.
To maximise the safety of our customers and our employees, all staff members will be wearing PPE.
It’s still business as usual for online orders
We will still be operating online and working Monday to Saturday to process orders and deliveries. We will be working hard to bring you all of the latest multi-buy deals and offers, amazing e-liquids and devices and the best prices from the best brands.
Delivery options – order from the comfort of your home
Your safety is our first priority so our delivery options are still as normal as we believe that in this instance, good things come to those who don’t have to wait.
If you’re local to Rugby, you can still get same-day delivery on orders before 2 pm. If you’re a little further afield, do not worry, you will still get Standard UK Delivery or have the option to pay for faster deliveries. Regardless of where you live, all orders above £20 are still free.
For a full detailed breakdown on our delivery options, click here. Please be aware that delivery times and dates are subject to Royal Mails delivery timescales and could change.
Click & Collect options available
We understand the importance of being able to get out and about for some fresh air or some exercise. If you prefer to pre-order for click and collect, please choose the ‘Click & Collect’ option at checkout. If you need any help or prefer to make a payment over the phone, message us via Facebook to arrange a safe collection, or feel free to give us a call on 01788 537999 – All orders will be ready to collect an hour after purchasing.
PLEASE NOTE : If you have selected Click & Collect the opening hours of our unit are 8am – 4pm Monday to Friday and 8am to 2pm on Saturdays and we will be closed on Sundays.
To maximise the safety of our customers and our employees, all staff members will be wearing PPE. Only one customer will be allowed to enter at any one time at the collection point. Please maintain social distancing when collecting your order and always wear a mask.
A personal note
By taking these steps and guidelines, we will help ensure that we keep each other safe. We want to thank all of our customers for your continued support and for showing that really are all in this together.